Shipping Policy

Ting Maison offers free U.S. domestic shipping on orders over $250. For faster delivery, please select Expedited Shipping option when checking out. Expedited shipping rates are calculated based on delivery method, location and carrier.

You will receive a shipping confirmation email with tracking details once your order has been fulfilled.

Returns Policy

14-Day Returns Policy

At Ting Maison, each piece is made with care, quality and intention. However, we understand that sometimes a return is necessary. If you wish to make a return, we accept items in their original condition within 14 days of delivery. Items must be new, unworn, and in original packaging with tags attached. We do not accept returns on items that show signs of wear or have been altered in any way. We do not refund shipping charges (if applicable).

To initiate a return, please contact us at support@thetingmaison.com with your order number, reason for return, and the items you wish to return. Once your return is approved, we’ll provide instructions for shipping the item back.

Please use a reliable shipping method with tracking to ensure the safe return of the item.

Please be aware that returns must be sent within 14 days of receiving your order. We kindly suggest trying on your pieces as soon as they arrive to avoid any delays in case a return is needed.

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund. 

Refund Process

Refunds will be issued in the same form of payment used for the original purchase. Please allow up to 5-10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.